Please explore experiences for each user role Executive Focused on Top-line results and overall Call Center Performance. Speech Analytics Coach Comprehensive control of the Caperio suite, including Analytics, Conversation Explorer, Libraries, and Workbench. Group Manager Multi-Team Performance, Scorecards, KPIs, and Analytics. Team Supervisor Optimize Performance Across Your Team, with Scorecards, and Contact Level Analytics. Customer Service Rep Individual Access To Improve Performance with Complete Security. Logout